Position Type: Full-time / Salaried
Location: The Flats at ISU in Normal, IL

The Maintenance Supervisor is responsible for all maintenance operations of the property. This includes resident service requests, preventative maintenance, personnel management, vendor relationships, compliance with safety standards, and delivering exceptional customer service.

DUTIES AND RESPONSIBILITIES:

• Inspect property regularly to identify problems, and necessary maintenance, minimize liability concerns, and always ensure excellent curb appeal.
• Assist the Property Manager in the management of excellent customer service experience for residents, clients, vendors, and employees.
• Prioritize, assign, and monitor service requests to the maintenance team to ensure completion on time. Assist in the completion of service requests as necessary.
• Lead, supervise, and train new maintenance team members. This includes performance management and team development.
• Maintain and conduct a preventative maintenance program that extends the life of the asset while minimizing future repairs.
• Coordinate daily cleaning and maintenance activities and follow up to ensure completion.
• Maintain all inventory and equipment and ensure proper storage while adhering to budget guidelines.
• Maintain a well-organized and properly stocked maintenance shop while adhering to safety standards and OSHA guidelines.
• Schedule and direct workers in the performance of all maintenance/repairs related to turn events within budgeted guidelines. Supervise all vendors and contractors throughout the turn process.
• Comply with all health and safety regulations and practices on site.
• Conduct safety inspections as scheduled.
• Establish strategies to meet workload demands on time.
• Must possess basic knowledge of local and state codes for permitting sign ordinances and pool regulations (when applicable).
• Participate in on-call emergency rotation.
• Assist with interviewing, selecting, and training employees.
• Other duties as assigned.

ESSENTIAL SKILLS:

• Strong organizational and leadership skills.
• Great eye for detail.
• Excellent communication and interpersonal skills.
• Works well under pressure and meets tight deadlines.
• Computer literate with capability in email, MS Office, and related communication tools.
• Great time management skills.
• Strong decision-making and problem-solving skills.

QUALIFICATIONS:

• Strong decision-making and problem-solving skills
• High school diploma or equivalent required
• 2 years of maintenance supervisory experience required; experience in the student housing/multifamily industry is highly preferred.
• HVAC, including EPA certification preferred

COMPETENCIES: (Pick 5)

• Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.
• Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
• Cost Consciousness - Works within approved budget; Develops and implements cost-saving measures; Contributes to profits and revenue; Conserves organizational resources.
• Delegation - Delegates work assignments; Matches the responsibility to the person; Gives authority to work independently; Sets expectations and monitors delegated activities; Provides recognition for results.
• Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
• Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others.
• Managing People - Includes staff in planning, decision-making, facilitating, and process improvement; Takes responsibility for subordinates' activities; Makes self available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products, and services.; Continually works to improve supervisory skills.
• Project Management - Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.
• Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
• Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.

Compensation and Benefits: This position offers competitive compensation, bonus eligibility, and opportunities for advancement and growth.

All full-time positions are eligible to participate in Campus Advantage’s benefits plan. This includes:

• Competitive and flexible medical, dental, and vision plans
• Competitive 401K match
• Health Savings Accounts (HSA) with generous company contribution
• Flexible Spending Accounts (FSA)
• Paid vacation time and holidays
• Paid parental leave
• Paid sick leave for all employees
• Summer Friday program for corporate positions
• MOJO monthly team events
• EAP and LifeCare program for employees and family members Paid volunteer time
• Voting leave
• Foundations peer cohort onboarding and mentoring program
• Leadership conferences and workshops
• And more!

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• Continually required to stand
• Continually required to walk
• Occasionally required to sit
• Continually required to utilize hand and finger dexterity
• Continually required to climb, balance, bend, stoop, kneel or crawl
• Continually required to talk or hear

• Occasionally work near moving mechanical parts
• Occasionally work in high, precarious places
• Occasionally work around fumes, airborne particles, or toxic chemicals
• Frequently exposed to outside weather conditions
• While performing the duties of this job, the noise level in the work environment is usually moderate
• The employee must occasionally lift and /or move more than 50 pounds.

About Campus Advantage

Campus Advantage is a real estate investment management firm fostering financially equitable properties across Austin. Since 2003, Campus Advantage has strived to deliver a superior living experience by creating successful communities that provide a rewarding living, learning, and career experience to residents. Together with the support of our talented team of property professionals, Campus Advantage has become one of the leading student housing owners and managers in the country.

Campus Advantage is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other legally protected characteristics.